Sales Technics to win Customer

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 Working the way your Customer wants to buy, not how you want to sell.


Strengths (Based on your reflective responses)

Preparation

Developing New Business

Establishing Long and Successful Relationships

Product/Service

Responding to Customer’s needs.

Influencing Customers.

Presenting Solutions.

Scope of Improvement (Based on Your Reflective Responses)

•       Objection Handling

•       Closing

•       Negotiation

•       Strategic Orientation

•       Forecasting

•       Handling Irate Customers

•       Sales Presentations



Your Questions to Self.

•       Improving Listening Skills

•       Handling Irate Customers

•       On time Response to Customer

•       Convincing Customers when our price is high

•       How to handle small venture clients

•       Achieving Customer Delight

•       How to Influence Customers

•       Identifying Good Customers



Old Selling Philosophy          New Selling 

                                                                             Philosophy

    Responsive to customer need                             Engaging Customer as                                                                                                              collaborative need

         Selling Product, Price and service                     Selling Customer solutions

         Differentiation Through Products                     Differentiation through People

         Sales Revenue Focus                                           Customer Life Time Value

         Buyer Seller Relationship                                  Trusted Business Partner


 In any interaction, including business interactions, there are human needs which must be met. These include:

•       Attention

•       Courtesy

•       Acceptance

•       Inclusion


Three foundations for marketing decisions

•     Experience

•     Intuition

•     Research

Some statements that convey confidence and have a big influence on the outcome.

“I can assure you that we…”

“We can certainly do that for you, Sir/Madam”

 “The difference is that we are committed to…”

Keep Customers Up to Date

Engaging customers means notifying them of policy changes or upcoming promotions that may be relevant to them.

  It means treating your customers more like a partner in your business, rather than someone who must be serviced every time they walk through your door.


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